How are payments, payouts, refunds and chargebacks handled? Estimated reading: 1 minute 710 views Hestaurant uses Stripe as its payment processor, providing a secure and reliable payment experience for both restaurants and customers. Payment Processing Customers can pay using supported payment methods, including: Credit Cards Debit Cards Pix (Brazil) Digital Wallets (Apple Pay, Google Pay) Tap-to-Pay (where available) Once the payment is approved, the transaction is recorded automatically and appears in your Business Dashboard. Receiving Your Earnings Restaurants receive payments through their connected Stripe account. Payout schedules are managed directly within Stripe and may be configured as: Automatic daily payouts Weekly payouts Monthly payouts Processing times vary depending on your country, banking institution, and Stripe account settings. Your Stripe Dashboard includes a complete payout history, showing transferred amounts, processing dates, and associated fees. Refunds Refunds are managed in the Stripe dashboard. Select the desired transaction and choose Refund. The payment will be returned to the customer’s original payment method through Stripe. Refund status and history remain available in your transaction records for future reference. Please note that refund policies, payment disputes, and chargebacks are managed through the payment provider and may be subject to Stripe’s processing rules.
